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how the stm added insult to injury [literally]

edit :: i can't believe i forgot to mention this earlier, but yesterday on the bus ride to work the same bus driver who yelled at me for having the audacity to run in the direction of his bus made a wrong turn and completely departed his appointed route. he stopped the bus and apologised, but it still took between five and ten minutes for him to go around the block and get us back on course. no one yelled at him for screwing up and making us all late.

let me help you feel better about your morning. did you get yelled at for getting injured today? chances are you didn't unless you are 1.a child, in which case you really shouldn't be reading this blog; or 2. me.

this morning, there was a slow down on the metro line. it's never fun when this happens during rush hour, but it does happen and i'd resigned myself to the fact that i was going to miss my bus connection and be late for work. of course, when i got to the station where i make my transfer, there was the bus, running one minute late, with its door still open.

huzzah!

so i exited the metro and ran the ten feet to the door, which closed just as i arrived. i'm not entirely sure the driver saw me, so we're going to give him the benefit of the doubt and assume he wasn't just being a dick.

he started to pull away and i ran along side him for about another ten feet, at which point i slipped on the ice and landed in a heap on my knee and hands in front of horrified onlookers who had to help me get up. the bus did stop and when i was back on my feet and approached the door, the bus driver screamed at me, loud enough to be heard through the closed door: "lady, you can't run for the bus like that!!"

then he took off.

i went to speak to another employee, who was civil, but told me i shouldn't have run for the metro.

mea culpa. that was my bad.

let's ignore the fact that i ran a very short distance and that the door to the bus was open when i exited the metro doors. and let's ignore the fact that i was only late because the metro itself was delayed. and let's ignore the fact that i fell on ice because an area where people line up to get on public transit had a build-up of ice because it hadn't been properly salted. running for the bus is bad and i shouldn't have done it.

my issue is not that i missed my bus, or that i fell, as unpleasant as those things were. my issue is that the bus driver stopped and waited for me to approach, wounded and then yelled at me before taking off. like that was an important part of his schedule.

and my issue is that when i told another employee that i wanted to make a complaint about that treatment [aside from repeatedly telling me that i shouldn't have run for the bus, which i readily admitted was true] was to tell me that the bus driver "is a good guy" and that he'd "have a talk with him".

that's the complaints procedure, apparently.

aside from the fact that there is no documentation of this, i take issue with the insistence that the bus driver is such a good guy. good guys don't take time out of their day [when they're running late already] to yell at injured people, even if those injured people could be blamed for what happened to them. that's not good at all.

i appreciate the fact that the stm is committed to making sure that their workers are not abused or insulted by their passengers, because i've seen some pretty hideous behaviour directed towards public transit employees and i agree that that is inexcusable. it's just important for the stm to remember that they're driving on a two way street.

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