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goodbye and good riddance...

well, after a slight delay, i am officially severing my ties with bell canada. yesterday, i arranged to have my telephone services transferred to another provider- something that even a few years ago would not have been an option.

strangely, i remember that years ago, bell canada's customer service was not that bad. it seems that, perversely, they've gotten worse since the market has opened up. then again, maybe it's not so perverse. after all, the opening of the market to competition means that everyone is vying for the greatest number of dollars. so in order to get the largest infusion of money, companies like bell are going to give priority to their largest customers, the people who have the biggest effect on their balance sheets, whereas, when customers had no one else to go to, bell might have been able to afford a slightly more egalitarian structure. chances are that my nightmarish experience with bell is offset somewhere along the line by a huge corporate contract that went their way, because their competent people have been diverted to working on that sort of thing.

frankly, i don't care.

all i care about is that the phone works and that i'm getting bills that are accurate. since i have other services with my new provider, i'm confident that they can meet these requirements. the fact that their service is also far cheaper than bell's is really just a bonus.

so, after a lifetime of service from bell or its subsidiaries, i've moved on. my infuriating saga with them (see earlier blog posts tagged "bell canada") may live on as some training seminar for prospective customer service representatives. i just hope that, when they're playing back the phone calls and going through the good points and bad points, that they know to tell them how the story ends and why.

Comments

Congratulation!
flora_mundi said…
the real kicker was when i found out i didn't even have to change my phone number... nor do i have to call and deal with bell... videotron calls and has my service switched to their network...

as long as you're here, why not read more?

dj kali & mr. dna @ casa del popolo post-punk night

last night was a blast! a big thank you to dj tyg for letting us guest star on her monthly night, because we had a great time. my set was a little more reminiscent of the sets that i used to do at katacombes [i.e., less prone to strange meanderings than what you normally hear at the caustic lounge]. i actually invited someone to the night with the promise "don't worry, it'll be normal". which also gives you an idea of what to expect at the caustic lounge. behold my marketing genius.

mr. dna started off putting the "punk" into the night [which i think technically means i was responsible for the post, which doesn't sound quite so exciting]. i'd say that he definitely had the edge in the bouncy energy department.

many thanks to those who stopped in throughout the night to share in the tunes, the booze and the remarkably tasty nachos and a special thank you to the ska boss who stuck it out until the end of the night and gave our weary bones a ride home…

it continues... [part one]

so we're back at it with the democratic debates. last night saw cnn take their first crack at presenting ten candidates on one stage after msnbc led the charge last month. a lot of people were critical of the first debate because it seemed there were moments when moderators got such tunnel vision about keeping things moving that they stopped thinking about what was happening on stage. [the prime example being kamala harris having to insist that she be allowed to speak on the issue of racism, being the only person of colour on stage.] the other problem that many identified was that the time given to candidates wasn't even close to equal. i feel like cnn wasn't a lot better with the former, although they avoided any serious gaffes, and that they did an excellent job of fixing the latter. [that said, some of the outlying candidates might be wishing they hadn't had as much time as they did.] as with last time, i'll start off with a few general observations.

how importa…

imperfect ten

whatever you've heard about the democratic contenders' debate that happened thursday, i would hereby like to tell you to ignore it and, if you have the time, go and watch as much of it as you can [stand]. the biggest story coming out of the debate should really be the appalling talking points that the mainstream media have latched onto, especially the ten-second battle between julian castro and joe biden over healthcare. that literally might have been the least consequential thing that happened all night and i'm including the ad breaks.

ten candidates is still too many a lot but this is the first time that we've had the heaviest hitters all hitting each other. at the same time, they also took somewhat stronger shots at donald trump than they had before [some more than others]. the debate was a full three hours but, unlike the cnn debates where i spent the last half hour or so throwing money at my television in a desperate bid to bribe the moderators to wrap it up quic…