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could the postman at least ring once?

me :: hello, is this canada post customer service?

csr :: yes

me :: i got a notice that there was an attempt to deliver a package today.

csr :: it should say where you can pick it up.

me :: yes, i know how that works, thanks, but what i'm wondering is why the deliverer didn't just ring the doorbell. we've been home all day. and this is actually the second time i've had to call, because we got another package delivered a couple of weeks ago, except that the guy forgot to leave the first notice, so we only got a final notice.

csr :: i'm sorry, that's not supposed to happen.

me :: well thank you, i already spoke to someone who apologised, which is cool and all, but the thing is that the apology doesn't mean much if you keep doing the same thing, that is, leaving us notices saying that there was a delivery attempt, but not actually attempting to make a delivery.

csr :: well it's now canada post policy that we don't ring doorbells when we're delivering a package unless we can be sure that the apartment is on the ground floor.

me :: i don't understand. how do you expect to deliver the package if you don't ring the doorbell.

csr :: it's just that the mail carriers don't have time to be going into buildings to deliver packages.

me :: isn't that their job?

csr :: no, they have to complete their route in a certain period of time and if they have to go upstairs to deliver packages, that slows them down.

me :: um, ok, but by that logic, they could just drive the route and not deliver anything at all and get finished even faster.

csr :: well, yes, but then they wouldn't be doing their job.

me :: but part of their job is to deliver packages.

csr :: yes, but they do that by leaving the notice and then you go have to pick the package up. it's a way of making things more efficient.

me :: for whom? [pause] hey, did i mention that these packages we're receiving are medical devices? my husband was just diagnosed with multiple sclerosis. the stuff we've been receiving is stuff he kind of needs so that he can do things like leave the house. oh, and while we're at it, i had surgery a few weeks ago. i'm doing ok, but i'm not actually supposed to lift anything heavier than a couple of pounds for a little while longer.

csr :: and is the box you received very heavy?

me :: i don't know, because i haven't received it yet. it could be. or it could be light. my point is that i have no way of finding out until i go to the post office to collect it, at which point, i'm kind of stuck.

csr :: ok, would you like me to try to arrange for a second delivery?

me :: what does that mean?

csr :: the package would have to be shipped back to our depot and then it's sent out again for delivery.

me :: with the same postal carrier?

csr :: yes. but there will be a note on the file that says he should ring the doorbell.

me :: will he read the file? [note :: i'm not sure if this carrier is a man or not. i'm just simplifying.]

csr :: he'll have access to it.

me :: sure, but i know what happens when you mark a package 'fragile' and how much difference that makes.

csr :: well at canada post we don't deliver fragile packages anymore.

me :: i see. i guess that's one way around the problem. [pause] so, if you send this package for re-delivery, is the carrier likely to just fill out another card and drop it in my box without ringing the bell?

csr :: that could happen, yes.

me :: and this will take how long?

csr :: it depends. a few days to get back to the depot and then to send it out for delivery again.

me :: when does the efficiency happen?

csr :: pardon?

me :: sorry, rhetorical question.

csr :: so would you like me to go ahead and arrange for re-delivery?

me :: no, because i'll probably end up just having to call back again to find out why the carrier dropped off a notice without ringing the doorbell.

csr :: i understand, but like i said, it's our policy that we no longer ring the doorbell when there's a package to be delivered.

me :: so why does the delivery card that i received have a check mark next to the box that says "no answer"?

csr :: [pause] i can't really do anything to change the policy, but i'll note the complaint and pass it along.

me :: thank you.

[note :: the csr was completely polite and patient with me, even when i was being sarcastic, so i want to make it clear that what makes me angry is not canada post's customer service people. i truly believe that she was doing what she could. and i did pause in my snarking at one point to tell her that i knew it wasn't her and that i didn't want to make her feel bad, or be that person who takes out all their frustration at a stupid corporate policy on the person tasked with answering customer calls. that's not fair.]

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