Skip to main content

goodbye and good riddance...

well, after a slight delay, i am officially severing my ties with bell canada. yesterday, i arranged to have my telephone services transferred to another provider- something that even a few years ago would not have been an option.

strangely, i remember that years ago, bell canada's customer service was not that bad. it seems that, perversely, they've gotten worse since the market has opened up. then again, maybe it's not so perverse. after all, the opening of the market to competition means that everyone is vying for the greatest number of dollars. so in order to get the largest infusion of money, companies like bell are going to give priority to their largest customers, the people who have the biggest effect on their balance sheets, whereas, when customers had no one else to go to, bell might have been able to afford a slightly more egalitarian structure. chances are that my nightmarish experience with bell is offset somewhere along the line by a huge corporate contract that went their way, because their competent people have been diverted to working on that sort of thing.

frankly, i don't care.

all i care about is that the phone works and that i'm getting bills that are accurate. since i have other services with my new provider, i'm confident that they can meet these requirements. the fact that their service is also far cheaper than bell's is really just a bonus.

so, after a lifetime of service from bell or its subsidiaries, i've moved on. my infuriating saga with them (see earlier blog posts tagged "bell canada") may live on as some training seminar for prospective customer service representatives. i just hope that, when they're playing back the phone calls and going through the good points and bad points, that they know to tell them how the story ends and why.

Comments

Congratulation!
flora_mundi said…
the real kicker was when i found out i didn't even have to change my phone number... nor do i have to call and deal with bell... videotron calls and has my service switched to their network...

as long as you're here, why not read more?

jihadvertising?

i keep seeing this ad for tictac candies:



am i the only one who finds the suicide bomber clown at the end a little unnerving? all the nice natural things like the bunny and the [extinct] woolly mammoth and the fruit get devoured by a trying-to-appear-nonthreatening-but-obviously-psychotic clown who then blows himself up. congratulations, tictac, i think this ad has landed you on about a dozen watch lists.

oh and by the way, showing me that your product will somehow cause my stomach to explode in a rainbow of wtf makes me believe that doing consuming tictacs would be a worse dietary decision than the time i ate two raw eggs and a half a bottle of hot sauce on a dare.

making faces :: chanel's velvet realm

who doesn't love velvet? i know when i was younger, i used to, as george costanza longed to, "drape myself in velvet" and although that phase passed with time, i still think that the plush fabric has to be one of the high points of human achievement, up there with interior heating, advanced medicine and vodka. so to me, it's no surprise that one of the most hotly anticipated launches in the cosmetic world is chanel's new "rouge allure velvet" lipstick line, because even the name immediately makes me want to put it on my lips.

on a more concrete level, chanel describes these lipsticks as "luminous matte", which is sort of like the holy grail for lipstick lovers. we all want those intense, come-hither film noir lips, the sort where young men and sunlight are lost and never heard from again, but historically [including during the making of those films], applying a matte lipstick felt sort of like colouring in your lips with an old crayon that had…

eat the pain away?

nearly twenty years ago, an emergency room doctor took a look at the crushing muscle tension i was experiencing [they were clenched enough that a doctor at my regular clinic couldn't get a reflex reaction on my left side and thought i might be having a stroke] and told me she believed that i had fibromyalgia. a couple of weeks later, i went to see a family doctor that a coworker had recommended to me. when i told him what the other doctor had said, he snapped that i was being ridiculous, because, if i'd had fibromyalgia, "i wouldn't be able to move". after i moved to toronto, i got a new family doctor and told her what the other doctors had said. she said that she couldn't be sure, but it was better just to deal with any symptoms i had one at a time. then i came back to montreal and got a new family doctor, who didn't really buy into the whole idea of fibromyalgia and said there was no way to do any definitive test anyway. that doctor passed away, and my …