well, after a slight delay, i am officially severing my ties with bell canada. yesterday, i arranged to have my telephone services transferred to another provider- something that even a few years ago would not have been an option.
strangely, i remember that years ago, bell canada's customer service was not that bad. it seems that, perversely, they've gotten worse since the market has opened up. then again, maybe it's not so perverse. after all, the opening of the market to competition means that everyone is vying for the greatest number of dollars. so in order to get the largest infusion of money, companies like bell are going to give priority to their largest customers, the people who have the biggest effect on their balance sheets, whereas, when customers had no one else to go to, bell might have been able to afford a slightly more egalitarian structure. chances are that my nightmarish experience with bell is offset somewhere along the line by a huge corporate contract that went their way, because their competent people have been diverted to working on that sort of thing.
frankly, i don't care.
all i care about is that the phone works and that i'm getting bills that are accurate. since i have other services with my new provider, i'm confident that they can meet these requirements. the fact that their service is also far cheaper than bell's is really just a bonus.
so, after a lifetime of service from bell or its subsidiaries, i've moved on. my infuriating saga with them (see earlier blog posts tagged "bell canada") may live on as some training seminar for prospective customer service representatives. i just hope that, when they're playing back the phone calls and going through the good points and bad points, that they know to tell them how the story ends and why.