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insult to injury

so i'm at home, trying to get some writing done and the phone rings. although it's from the same phone bank as my previous calls from the bell canada billing office, i answer, preparing, teeth gritted, to explain to yet another uninformed moron that there is an issue with my account that they need to resolve and that they will receive their money (which, in point of fact, they have already received, but which has been credited to the wrong account) in due course.

the result? despite the fact that i stayed on the line for some time, repeating "hello? hello?"there was no response.

that's right. faced with the reality that they have made a mistake and that their own bureaucracy has slowed down the process of correcting it, compounded by the fact that their organisation is completely incapable of transmitting information from one branch to another, bell canada has started crank calling me.

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